AMERICAN PYROTECHNIC SUPPLY
 
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FAQ - Questions
1.
Is it secure to order from this site?
2. Do you keep my personal information?
3. Do you sell or trade any of my information?
4. When will my credit card be charged?
5. Can I pay with a Money Order or Cashiers check?
6. How do I track my order?
7. I forgot my account password. How do I retrieve it?
8. What is your return policy?
9. How do I find a product?
10. How do I navigate through the site?
11. How can I get information about your company?
12. How do I contact you?


Answers
1. Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.

2. Yes, your personal information is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us.

3. Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances. Click here to review our Privacy Policy.

4. Credit cards are processed through PAY-PAL and are charged at the time of the order. Your invoice will indicate that your payment was approved. All sales are processed through Pay-Pal check-out.

5. Yes, you can pay for your order with a cashiers check, Postal Money order , Personal checks are accepted, but they will have to clear your bank before your order ships. If you need your order right away please send a Money Order or Cashiers Check.

6. A tracking number will be sent to your e-mail address on record. Please allow 24 hours for the information to be posted to the carriers site. Most orders will be shipped within 24 hours. However, during the last 2 weeks of June and the first 2 weeks of July it may take a little longer. ORDER EARLY!!!

7. If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.

8. Our return policy is available on the Terms of Sale agreement.

9. There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links to find what you are looking for, you can also click on 'Search' and type a search term related to what you are looking for and all corresponding results will be displayed.

10. There are links and buttons on the site to get you where you want to go. Products are available from the main menu and under the "Products" button link, you can also view informational web pages that we have set up so you can get some information on our company and our products.

11. Information about our company is available on the About Us page.

12. Our contact information is provided on our Contact Page.


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AMERICAN PYROTECHNIC SUPPLY
607A West Kemp Street
Rhinelander, WI 54501
United States
Ph: 1-888-615-4664
Fax: 715-362-4327
e-mail: ampyro@charter.net
 

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